Category Archives: Tech Support

Cloud Computing, Computer, Support, Tech Support

New Hires Underscore ChannelWorks’ Commitment to Global Expansion of IT Services Organization

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Atlanta, GA, 2023-Feb-07 — /EPR COMPUTER NEWS/ — ChannelWorks, the premier provider for the IT channel, is pleased to announce two new notable additions to its operations and service delivery teams; Brian Danforth, Global Service Delivery Director, and Mark Allen, Head of Sales Operations EMEA.

Brian Danforth, Global Service Delivery Director, graduated from Georgia Tech with a Bachelor of Science degree in 1997, and is a Georgia Native. Serving in the customer support industry for over 26 years, he began his career as a Tier 1 support representative and worked his way up to Senior Manager of Technical Support, managing a team of 60, at a large healthcare organization. He then moved onto McKesson, where he helped the company achieve multiple support certifications.

Since 2015, he has been working within the third party maintenance industry, leading in the development and implementation of the Incident Management Department.

Since 2004, Brian has been a member of HDI – the world’s largest membership, training, and certification association for technical support professionals. He served as Vice President of Communication for the Atlanta Chapter from 2006 until 2009 and has been certified by HDI as a Helpdesk Manager, Service Strategies.

At ChannelWorks, he will focus on customer experience by improving the process and efficiencies of the service delivery team, with a specific focus on ensuring customer service level agreements and expectations are met and exceeded.

As Head of Sales Operations EMEA, Mark Allen brings nearly three decades of experience in the implementation and expansion of international hardware maintenance and professional services markets at various technology companies. Based in England, he spent more than 20 years at IBM, starting as a production line worker making hard disk drives and working his way up to managing strategic global accounts. After IBM, Mark moved into professional services and sales operations leadership roles for other UK-based technology services organizations.

At ChannelWorks, he will focus on the expansion and growth of the international third party maintenance and professional services markets within EMEA and beyond.

Michael Campbell, CEO, emphasized the importance of the two new hires in extending ChannelWorks’ global footprint, “our goal is and always has been world-class customer support. We pride ourselves on being easy to do business with, and a commitment to quality. As we continue to strengthen our services offering, Mark and Brian will be key in helping to scale these services to additional customers across the globe. I am excited to see what contributions they will bring to the team going forward.”

With over 50 years of combined experience, these new additions to the ChannelWorks’ team strengthens its global presence and highlights its continued growth and commitment to ensuring partner satisfaction at every level.

Voted an Atlanta Journal Constitution’s Top Workplaces 2022, ChannelWorks has demonstrated a track record of commitment to leadership in the IT channel market, through partner development, culture, values, and a focus on contributing to the circular economy.

About ChannelWorks
ChannelWorks provides complete IT asset lifecycle support, exclusively serving the IT channel. Delivering everything from hardware, customized maintenance support, and ITAD, ChannelWorks supports partners and their end-users by providing high-quality, alternative IT lifecycle solutions at considerable cost savings.

Via EPR Network
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Performance & Capacity, Support, Tech Support

New product launch: TechTable Pty Ltd announces the release of their flagship multi award winning product “TechTable” in the United States

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DELIVERING ADVANCED SAFETY AND INCREASED PRODUCTIVITY TO THE TELECOMMUNICATIONS INDUSTRY.

Sydney, Australia, October 28, 2014 — /EPR COMPUTER NEWS/ — The award-winning TechTable was officially launched in the US at the BICSI Fall conference and provides a portable, lightweight and sturdy work surface for communications technicians to safely and efficiently terminate fibre optic and copper communications cabling.

Installers of highly complex cabling projects have seen rapid advances and developments in termination technologies however there have been very little improvements in the cluttered and uncomfortable work environments.

By using the TechTable, installers can now perform tasks at waist height and easily rotate between standing and seated positions. The platform is height adjustable, stable and comfortable and allows technicians to temporarily mount a patch panels and components onto the table for faster loading, termination consistency and improved accuracy.

David McHarg, Managing Director of TechTable Pty Ltd commented “Installers are faced with fairly primitive working conditions, meaning that neck, shoulder and back pain is not uncommon. Often technicians sit on milk crates, or in the cabinet, and are squeezed into a confined spaces for hours at a time, I couldn’t help but think there must be a better way.”

After much of his own research, David formed a team consisting of OHS consultant Glenda Snoxall, ACT Safety Regulator and Ergonomist Richard Siddell and Peter McKay of Industrious Design to develop a solution. Following an in-depth risk assessment and report in accordance with the code of practice for the prevention of Musclo-Skeletal disorders 2007 the TechTable was designed to address the key features required from a health and safety aspect and ensured compliance with this code of practice.

Prior to commercial release, The TechTable was trialled by a number of communications and electrical service companies with feedback indicating that it not only offered a much more comfortable position than traditional installation methods, but also delivered far greater accuracy and speed. Testing also identified that manual handling risks were either eliminated or reduced, and the installer’s productivity was increased by up to 24%.

The TechTable is designed for easy daily transport inside a padded carry bag and the set-up time is less than one minute. The dimensions are designed to suit tight-fit positions in cluttered computer rack environments, telecommunications rooms and data centres.

Currently the Tech table is used throughout Australia and has successfully launched in the US. For more information, including product specifications and OHS/WHS data, visit TechTable (http://www.techtable.co)

Contact-Details: TechTable Pty Ltd / David McKenzie-McHarg
davidmcharg@techtable.co
M +61 (0) 407 815 101
T +61 (0) 280 067 559

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Companies, Computer, Hardware, Operating Systems, Platforms, Support, Systems, Tech Support

EyesEverywhere.Ca – Now Serving All Businesses In The Toronto Area

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If your business is within 100km of the Toronto area and you’re in need of professional IT consultation services, you’re in luck! Eyeseverywhere.ca is your go-to source for industry leading IT consultation and profit improvement. Armed with over 10 years’ experience in IT consulting, the EyesEverywhere team can make sure that you can finally get everything possible out of your business arrangement, and that you’re ready to tackle any hardware or networking issues both now and in the future.

EyesEverywhere has alliances and business partnerships with some of the biggest names in the business, which helps them to get you great deals on hardware and network infrastructure equipment. Their high quality, skilled support is only a phone call or email away, and from there the EyesEverywhere team can get started to improve your company’s bottom line and make future business endeavours more streamlined and smooth. The EyesEverywhere team is skilled not only in remedying existing problems, but being proactive and eliminating any future problems before they have a chance to materialize. This proactive approach has helped many of their clients to stay ahead of changing business conditions and put their best possible foot forward.

Some of the EyesEverywhere.Ca team has over 20 years’ experience in the IT field, and this experience serves to better the livelihood of many companies throughout the Toronto area. It could serve to better yours too, and the cost to employ this highly trained team of professionals is as affordable as ever. There’s also an iron clad money back guarantee in place for EyesEverywhere.Ca customers, ensuring that if you’re not happy with the end result, or EyesEverywhere doesn’t deliver on their promises, you get your money refunded in full!

And in addition to being able to provide your business with hardware and software deals at a major discount, you also get full training programs to ensure your existing staff can learn how to adapt to the new improvements right away! EyesEverywhere.Ca can get your existing staff trained and up to speed in a very short time period, saving you money and preventing downtime.

So, whether you’re needing to build a network infrastructure from scratch, or improve/modify an existing one, EyesEverywhere has you covered. The days of settling for sub-par hardware and networks that are inefficient and costly are OVER. All it takes is one simple phone call to EyesEverywhere to get the ball rolling. As a customer of a small, medium, and large sized business alike, you can look forward to an improved profit margin, smoother functioning hardware and peripherals, and much more.

And if testimonials and customer satisfaction levels are your thing, EyesEverywhere has lots of satisfied customers that would love to tell you their success story. All it takes to supercharge your profits and take your business to the next level is a simple phone call or email to EyesEverywhere. A contract can be drawn up after the improvement plans have been made, and EyesEverywhere ensures that you’ll be happy with their 90 Day Money Back Guarantee. It couldn’t be simpler!

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Eyes Everywhere Add Amazing New IT Consultation Services At Amazing Prices

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Due to the ever increasing competitive nature of the IT consulting industry, Eyeseverywhere.Ca has something very special to offer their patrons. In addition to a world class team of professionals on their side, Eyeseverywhere has some of the most competitive pricing in the industry.

To give you an in-depth look at the employee structure of Eyeseverywhere, you’ll find there’s some pretty strict requirements that all employees have to meet:

  • 7 Years Minimum Corporate Work Force Experience
  • Precise And Cooperative Communication Skills
  • Leadership Ability And Multitasking Capability
  • Technology And Troubleshooting Expertise
  • Ability To Work As A Team And Troubleshoot Problematic Scenarios

Other IT Consulting Firms Don’t Even Come Close

Cooperative teamwork is at the heart of what Eyeseverywhere is all about. Setting up expansive hardware networks and peripherals, improving existing networks, offering repair and support for jobs completed, and providing an emergency on-site response team is key to the success of this company. There’s also a 90 day money back guarantee in place to ensure that customers actually get what they pay for. If you feel like Eyeseverywhere didn’t meet your needs and live up to your expectations, then you’re entitled to a refund with no questions asked.

Armed with the ability to create high quality custom training programs for your staff, you can rest assured that your company will be able to not only benefit from lower operating costs, but be able to operate all the necessary hardware to promote a more efficient business environment. At the end of the training sessions, you can be confident that your staff will have all the skills they need.

Adding and improving to existing infrastructures is a key focus of Eyeseverywhere. They can help your business save money by offering hardware at low cost, including desktop computers, mice, and printers. All the hardware solutions that Eyeseverywhere has to offer are reliable and cost effective to put you in a better position to reap higher profits from your business.

Profit From Years Of Experience And Technical Know-How

Over the last 10 years, Eyeseverywhere has made quite a name for themselves. Some of the IT consultants in Canada on their team have 20+ years of experience, giving them a keen edge on outperforming their competition. The Eyeseverywhere company also has some of the strongest strategic alliances in the business, connected with Fortune 500 companies and more. It’s this companies dedication to ongoing excellence that set’s them apart from what other IT consulting firms have to offer.

So if you’re in need of an IT consulting firm to improve and better your business infrastructure, then Eyeseverywhere is one of the companies you should really consider. Do a comparison of what this company has to offer versus the competition, and you’ll see that it makes perfect sense to employ this team of highly qualified professionals. All in all, when higher profits are your priority, Eyeseverywhere backs you all the way.

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Companies, Components, Computer, Computer Consultants, Computer Services, Hardware, Support, Tech Support

USA Computer Stores Gains Top Position for Computer Repair Fort Lauderdale

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When it comes to laptop and computer repair, USA Computer Store is the best for its top quality and best service. Over the past decade USA Computer Store has been best in computer maintainers, new sales of computer and laptop, securing computer systems (data recovery) and networks all across South Florida. USA Computer Store has built a strong reputation for not just being affordable but by having an emphasis on quality.

Computers have become part of life either in school, colleges, home or office. With the increasing demand of computers need, technology of the computers too is changing very fast. Each year new improved and reliable version of technology comes into market which replaces the old one which leads to bringing more knowledgeable and reliable technicians to tackle highly complex repair and service problems. USA Computer Store has very strong and knowledgeable resources with good number of years of experience.

Expert Team at USA Computer Stores gives free pc optimisation tips – CC-Cleaner and power registry uses, how to avoid over heating of laptops, how to avoid internet viruses and lot more thousands of tips to make your asset more efficient to provide 100% output.

USA Computer Stores repairs all type of brands of computers and laptops. Also get free computer check-up and diagnostics, no overcharges, no hidden fees and is well know for computer repair Fort Lauderdale and computer repair Broward.

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Companies, Computer, Computer Consultants, Computer Services, Outsourcing, Programming, Software, Tech Support, Web Development

Atos Extends Contract with the IPC

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Atos, an international IT services company, has announced an extension to its current partnership with the International Paralympic Committee (IPC) to include the London 2012 Paralympic Games.

Under the agreement between Atos and the IPC, Atos will further contribute to the development of the Paralympic Movement by designing, building and running its new website, www.paralympic.org, which aims to become the worldwide information source for the Paralympic Movement. Atos will also continue to collaborate with the IPC and engage in joint activities to support the International Paralympic Foundation.

Atos confirmed that, with just over one year to go to the start of the London 2012 Games, the technology it is delivering on behalf of London 2012 and together with the other technology partners is on-track and on-schedule.

“We are delighted to announce that a year ahead of the London Games, we have signed a new contract with the IPC to help them better promote the Paralympic sports and athletes,” said Patrick Adiba, CEO Atos for Iberia, Olympics and Major Events. “We are absolutely committed to continuing our long-standing collaboration with the IPC and are delighted to have this new opportunity to further support the International Paralympic Foundation.”

Atos has been a key technology provider for the Paralympic Movement since 2002 and became the official Worldwide Information Technology Partner for the IPC in 2008. The contract extension announced today with the IPC extends the longstanding relationship between the two organisations.

“Our website is now our most important communication channel to promote Paralympic sports, athletes and news to a global audience,” said Sir Philip Craven, IPC President. “We are delighted that we can count on Atos, which has the technology expertise as well as the knowledge of the Paralympic Movement, to help us redesign and update our website to meet and exceed the needs of sports fans in 2012.

“Our aim is to make www.paralympic.org, which will incorporate www.paralympicsport.tv, the global hub of all news, video and information relating to Paralympic Sport. We are very pleased with Atos’ engagement in future joint fundraising activities, which aims at supporting the IPC development initiatives and help to further advance the whole Paralympic Movement.”

Atos will design, build and run the new website - www.paralympic.org – which is due to go live in autumn 2011. The new website will use the latest technologies to engage visitors and provide them with the latest information on Paralympic games.

Since 2005 when London was announced host city for the 2012 Games, Atos has been working with the London 2012 technology team and the other technology partners to design, build and test the immense IT infrastructure that will make the Games happen. With just over one year to go, the majority of the technology has been delivered. Key accomplishments include a volunteer portal, a fully operational technology Lab, an equipment Deployment Centre, myInfo+ and a Commentator Information System.

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Remote Data Backups & A & C Direct IT Consulting Partner to Protect Clients’ Data

A & C Direct IT Consulting Owner James Readnower today announced it has partnered with Remote Data Backups, Inc. to provide its customers with the the most cost effective, convenient and secure way to automatically back up their data offsite.

“This is a mission-critical service every business needs,” Readnower said. “We are excited to be able to integrate Remote Data Backups into our core offerings. They have an impressive list of clients who praise their reliability — the most important aspect in data protection — and ease of use.”

One in 4 PC users suffer from data loss each year, according to a Gartner Group study. Seven of 10 small firms experiencing a major data loss go out of business within a year (DTI/PriceWaterhouse Coopers).

“We know how frequent and damaging data loss can be, and this is the best way to prevent it,” Readnower added. “Backups need to be automatic, secure and offsite. With RDB, you can rest assured your data is safe.”

Clients are encouraged to take a free 30-day trial at http://ancdirect.databu.com. Setup is simple and takes just a few minutes.

After the initial backup, nightly automatic backups compress and securely transfer only new files and block-level changes, for fast, efficient backups with minimal bandwidth usage and transfer time. With one click, you can also run backups on-demand any time, on Windows exit, or on network connection (great for laptops) backups.

Users can retrieve files via the desktop agent or securely online through the Remote File Access feature. Easy System Restore provides a full system backup to protect the operating system, program files and registry settings.

About A & C Direct IT Consulting
Since 1996, A & C Direct has been providing quality IT support, network and computer repair, and recently managed flat rate monitoring and reapir, secure asset disposal and recycling. A & C Direct IT Consulting supports business customers in Wadsworth, Ohio and the surrounding cities including Norton, Barberton, Akron, Cleveland, and more.

Call 888-564-5334 if your business would like to find out more information on the many services including equipment recycling and very affordable rates they offer.

Free reports are available at  on what every business owner should know about. Free Tools and utilities can also be found there.

About Remote Data Backups
Since 1999, Remote Data Backups, Inc. has been the leader in the online backup business. Remote Data Backups’ unbeatable combination of easy, reliable software, rock-solid infrastructure and free, friendly, responsive 24/7 customer service translates into thousands of ecstatic clients.

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CIO Assessment Program Launched by Click Consulting

Click Consulting has created a new service helping small businesses understand the way that technology fits inside of their business, the CIO Assessment. After looking at the way technology was treated inside of their own client’s businesses, Click Consulting decided that they had to develop a system of connecting business goals and IT so that technology was no longer overhead but rather a driver of business.

“In today’s climate of tighter spending and shrinking margins, IT can become a true driver of business growth if the appropriate technologies are in place,” said Jeff Lenning, president, Click Consulting. “Our CIO Assessment program helps companies analyze their current situations and makes recommendations based on each company’s unique requirements. We keep up with the latest technologies so that our clients can focus on running their businesses.”

Most small businesses spend their time thinking about their business, not the technology that runs it. At the same time, most managed services companies just maintain the IT infrastructure without thinking about the business it exists within. Few IT service firms ever work with small businesses from a business perspective; instead everything becomes a maintenance issue so growth never occurs as a result of IT spending. Click Consulting decided that this downward spiral needed to stop.

The CIO Assessment process starts with in-depth interviews of major stakeholders and decision makers at the company to understand the business choices that are being made. Then, after a deep inspection of the technology currently used at the company, Click Consulting delivers a report complete with suggestions about how to better align technology and the business. The assessment becomes a roadmap, helping guide the growth and profits of the company over time.

About Click Consulting
Click Consulting is a full service IT and Web Development company based in Irvine, Calif. Focusing on small and growing companies, Click provides remote IT support, on-site tech support, self-managed websites, and fully custom web projects. Trusted by industry leading companies to manage their business critical networks and applications, Click Consulting specializes in Tech Support, Web Development and Computer Consulting. For more information, please visit http://www.clickconsulting.com/technicalsupport/cio-assessment.

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Click Consulting Announces Referral Partner Program

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Click Consulting announced the launch of its Referral Partner Program. After a few months of testing with selected partners, Click Consulting has found the arrangement to be valuable for both the company and its partners, and is ready to accept new applicants for the program.

The Referral Partner Program allows the partners of Click Consulting to sell their products, notably managed services, IT consulting, computer consulting, and web development services, and receive a 5% commission. Unlike other programs however, the 5% is not a one-time payment. The Click Consulting Referral Partner Program allows their partners to receive 5% of all services rendered to the referred client for an entire year (with a few minor exceptions). The partners only have to sell one time and they receive commissions for an entire year on anything Click Consulting sells the new client.

Click Consulting is a full services IT and Web Development services firm that provides Tech Support, Web and Application Development and Training. Tech support encompasses all of an organization’s computer related issues, including network support, help desk, server support, remote access, servers, Exchange servers, Blackberry servers, backup, email defense and more. Web and application services include website design and production, web applications, intranets, extranets, client portals, interactive sites, ecommerce sites, CMS sites, open source web applications, databases, Excel spreadsheets, Access databases, SQL servers, application integration, shopping carts. Click Consulting provides training on range of technology topics, including Microsoft Office, small office networking, email security, remote access, firewalls, server configurations and more

If you wish to be part of the Referral Partner Program, simply contact Click Consulting for more information or visit us online at www.clickconsulting.com.

About Click Consulting
Click Consulting is a full service IT and Web Development company based in Irvine, Calif. Focusing on small and growing companies, Click provides remote IT support, on-site tech support, self-managed websites, and fully custom web projects. Trusted by industry leading companies to manage their business critical networks and applications, Click Consulting specializes in Tech Support, Web Development and Computer Consulting. For more information, please visit www.clickconsulting.com.

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