Category Archives: Support

Cloud Computing, Computer, Support, Tech Support

New Hires Underscore ChannelWorks’ Commitment to Global Expansion of IT Services Organization

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Atlanta, GA, 2023-Feb-07 — /EPR COMPUTER NEWS/ — ChannelWorks, the premier provider for the IT channel, is pleased to announce two new notable additions to its operations and service delivery teams; Brian Danforth, Global Service Delivery Director, and Mark Allen, Head of Sales Operations EMEA.

Brian Danforth, Global Service Delivery Director, graduated from Georgia Tech with a Bachelor of Science degree in 1997, and is a Georgia Native. Serving in the customer support industry for over 26 years, he began his career as a Tier 1 support representative and worked his way up to Senior Manager of Technical Support, managing a team of 60, at a large healthcare organization. He then moved onto McKesson, where he helped the company achieve multiple support certifications.

Since 2015, he has been working within the third party maintenance industry, leading in the development and implementation of the Incident Management Department.

Since 2004, Brian has been a member of HDI – the world’s largest membership, training, and certification association for technical support professionals. He served as Vice President of Communication for the Atlanta Chapter from 2006 until 2009 and has been certified by HDI as a Helpdesk Manager, Service Strategies.

At ChannelWorks, he will focus on customer experience by improving the process and efficiencies of the service delivery team, with a specific focus on ensuring customer service level agreements and expectations are met and exceeded.

As Head of Sales Operations EMEA, Mark Allen brings nearly three decades of experience in the implementation and expansion of international hardware maintenance and professional services markets at various technology companies. Based in England, he spent more than 20 years at IBM, starting as a production line worker making hard disk drives and working his way up to managing strategic global accounts. After IBM, Mark moved into professional services and sales operations leadership roles for other UK-based technology services organizations.

At ChannelWorks, he will focus on the expansion and growth of the international third party maintenance and professional services markets within EMEA and beyond.

Michael Campbell, CEO, emphasized the importance of the two new hires in extending ChannelWorks’ global footprint, “our goal is and always has been world-class customer support. We pride ourselves on being easy to do business with, and a commitment to quality. As we continue to strengthen our services offering, Mark and Brian will be key in helping to scale these services to additional customers across the globe. I am excited to see what contributions they will bring to the team going forward.”

With over 50 years of combined experience, these new additions to the ChannelWorks’ team strengthens its global presence and highlights its continued growth and commitment to ensuring partner satisfaction at every level.

Voted an Atlanta Journal Constitution’s Top Workplaces 2022, ChannelWorks has demonstrated a track record of commitment to leadership in the IT channel market, through partner development, culture, values, and a focus on contributing to the circular economy.

About ChannelWorks
ChannelWorks provides complete IT asset lifecycle support, exclusively serving the IT channel. Delivering everything from hardware, customized maintenance support, and ITAD, ChannelWorks supports partners and their end-users by providing high-quality, alternative IT lifecycle solutions at considerable cost savings.

Via EPR Network
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Performance & Capacity, Support, Tech Support

New product launch: TechTable Pty Ltd announces the release of their flagship multi award winning product “TechTable” in the United States

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DELIVERING ADVANCED SAFETY AND INCREASED PRODUCTIVITY TO THE TELECOMMUNICATIONS INDUSTRY.

Sydney, Australia, October 28, 2014 — /EPR COMPUTER NEWS/ — The award-winning TechTable was officially launched in the US at the BICSI Fall conference and provides a portable, lightweight and sturdy work surface for communications technicians to safely and efficiently terminate fibre optic and copper communications cabling.

Installers of highly complex cabling projects have seen rapid advances and developments in termination technologies however there have been very little improvements in the cluttered and uncomfortable work environments.

By using the TechTable, installers can now perform tasks at waist height and easily rotate between standing and seated positions. The platform is height adjustable, stable and comfortable and allows technicians to temporarily mount a patch panels and components onto the table for faster loading, termination consistency and improved accuracy.

David McHarg, Managing Director of TechTable Pty Ltd commented “Installers are faced with fairly primitive working conditions, meaning that neck, shoulder and back pain is not uncommon. Often technicians sit on milk crates, or in the cabinet, and are squeezed into a confined spaces for hours at a time, I couldn’t help but think there must be a better way.”

After much of his own research, David formed a team consisting of OHS consultant Glenda Snoxall, ACT Safety Regulator and Ergonomist Richard Siddell and Peter McKay of Industrious Design to develop a solution. Following an in-depth risk assessment and report in accordance with the code of practice for the prevention of Musclo-Skeletal disorders 2007 the TechTable was designed to address the key features required from a health and safety aspect and ensured compliance with this code of practice.

Prior to commercial release, The TechTable was trialled by a number of communications and electrical service companies with feedback indicating that it not only offered a much more comfortable position than traditional installation methods, but also delivered far greater accuracy and speed. Testing also identified that manual handling risks were either eliminated or reduced, and the installer’s productivity was increased by up to 24%.

The TechTable is designed for easy daily transport inside a padded carry bag and the set-up time is less than one minute. The dimensions are designed to suit tight-fit positions in cluttered computer rack environments, telecommunications rooms and data centres.

Currently the Tech table is used throughout Australia and has successfully launched in the US. For more information, including product specifications and OHS/WHS data, visit TechTable (http://www.techtable.co)

Contact-Details: TechTable Pty Ltd / David McKenzie-McHarg
davidmcharg@techtable.co
M +61 (0) 407 815 101
T +61 (0) 280 067 559

Via EPR Network
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Cloud Computing, Computer, Downloads, Software, Support

Online Office Private Cloud Sharing System: CubeDrive Lite 1.0.0 Released

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FeyaSoft Inc., the leading provider of online office private cloud solution, today announced that CubeDrive Lite 1.0.0 is released for public to download and install.

CubeDrive Lite 1.0.0 includes online spreadsheet, online editor, online calendar, sharing and collaboration. It delivers enterprise solution for organizations looking to retain control of their data while gaining the collaboration, mobility and security of their own cloud.

“We are very pleased to release our CubeDrive Lite 1.0.0 to our customers”, said Fenqiang Zhuang, Founder and CEO of FeyaSoft Inc, “With CubeDrive sharing system, our customers gain better communication inside their organization, save time and money, improve their productivity, and secure their data.”

About FeyaSoft Inc. 
FeyaSoft Inc., headquartered in Ottawa Canada, is a software development company that specializes in building enterprise private cloud solution for Vendors. FeyaSoft has developed award winning enterprise software includes CubeDrive online office. CubeDrive delivers enterprise solutions for organizations looking to retain control of their data while gaining the collaboration, mobility and security of their own cloud. To learn more about CubeDrive, please visit: www.cubedrive.com

For more information visit, http://www.cubedrive.com
For further information, contact:
T: +1 613 818 3776
E: info@cubedirve.com

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Companies, Computer, Hardware, Operating Systems, Platforms, Support, Systems, Tech Support

EyesEverywhere.Ca – Now Serving All Businesses In The Toronto Area

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If your business is within 100km of the Toronto area and you’re in need of professional IT consultation services, you’re in luck! Eyeseverywhere.ca is your go-to source for industry leading IT consultation and profit improvement. Armed with over 10 years’ experience in IT consulting, the EyesEverywhere team can make sure that you can finally get everything possible out of your business arrangement, and that you’re ready to tackle any hardware or networking issues both now and in the future.

EyesEverywhere has alliances and business partnerships with some of the biggest names in the business, which helps them to get you great deals on hardware and network infrastructure equipment. Their high quality, skilled support is only a phone call or email away, and from there the EyesEverywhere team can get started to improve your company’s bottom line and make future business endeavours more streamlined and smooth. The EyesEverywhere team is skilled not only in remedying existing problems, but being proactive and eliminating any future problems before they have a chance to materialize. This proactive approach has helped many of their clients to stay ahead of changing business conditions and put their best possible foot forward.

Some of the EyesEverywhere.Ca team has over 20 years’ experience in the IT field, and this experience serves to better the livelihood of many companies throughout the Toronto area. It could serve to better yours too, and the cost to employ this highly trained team of professionals is as affordable as ever. There’s also an iron clad money back guarantee in place for EyesEverywhere.Ca customers, ensuring that if you’re not happy with the end result, or EyesEverywhere doesn’t deliver on their promises, you get your money refunded in full!

And in addition to being able to provide your business with hardware and software deals at a major discount, you also get full training programs to ensure your existing staff can learn how to adapt to the new improvements right away! EyesEverywhere.Ca can get your existing staff trained and up to speed in a very short time period, saving you money and preventing downtime.

So, whether you’re needing to build a network infrastructure from scratch, or improve/modify an existing one, EyesEverywhere has you covered. The days of settling for sub-par hardware and networks that are inefficient and costly are OVER. All it takes is one simple phone call to EyesEverywhere to get the ball rolling. As a customer of a small, medium, and large sized business alike, you can look forward to an improved profit margin, smoother functioning hardware and peripherals, and much more.

And if testimonials and customer satisfaction levels are your thing, EyesEverywhere has lots of satisfied customers that would love to tell you their success story. All it takes to supercharge your profits and take your business to the next level is a simple phone call or email to EyesEverywhere. A contract can be drawn up after the improvement plans have been made, and EyesEverywhere ensures that you’ll be happy with their 90 Day Money Back Guarantee. It couldn’t be simpler!

Via EPR Network
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Companies, Computer, Hardware, Operating Systems, Platforms, Support, Systems, Tech Support

Eyes Everywhere Add Amazing New IT Consultation Services At Amazing Prices

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Due to the ever increasing competitive nature of the IT consulting industry, Eyeseverywhere.Ca has something very special to offer their patrons. In addition to a world class team of professionals on their side, Eyeseverywhere has some of the most competitive pricing in the industry.

To give you an in-depth look at the employee structure of Eyeseverywhere, you’ll find there’s some pretty strict requirements that all employees have to meet:

  • 7 Years Minimum Corporate Work Force Experience
  • Precise And Cooperative Communication Skills
  • Leadership Ability And Multitasking Capability
  • Technology And Troubleshooting Expertise
  • Ability To Work As A Team And Troubleshoot Problematic Scenarios

Other IT Consulting Firms Don’t Even Come Close

Cooperative teamwork is at the heart of what Eyeseverywhere is all about. Setting up expansive hardware networks and peripherals, improving existing networks, offering repair and support for jobs completed, and providing an emergency on-site response team is key to the success of this company. There’s also a 90 day money back guarantee in place to ensure that customers actually get what they pay for. If you feel like Eyeseverywhere didn’t meet your needs and live up to your expectations, then you’re entitled to a refund with no questions asked.

Armed with the ability to create high quality custom training programs for your staff, you can rest assured that your company will be able to not only benefit from lower operating costs, but be able to operate all the necessary hardware to promote a more efficient business environment. At the end of the training sessions, you can be confident that your staff will have all the skills they need.

Adding and improving to existing infrastructures is a key focus of Eyeseverywhere. They can help your business save money by offering hardware at low cost, including desktop computers, mice, and printers. All the hardware solutions that Eyeseverywhere has to offer are reliable and cost effective to put you in a better position to reap higher profits from your business.

Profit From Years Of Experience And Technical Know-How

Over the last 10 years, Eyeseverywhere has made quite a name for themselves. Some of the IT consultants in Canada on their team have 20+ years of experience, giving them a keen edge on outperforming their competition. The Eyeseverywhere company also has some of the strongest strategic alliances in the business, connected with Fortune 500 companies and more. It’s this companies dedication to ongoing excellence that set’s them apart from what other IT consulting firms have to offer.

So if you’re in need of an IT consulting firm to improve and better your business infrastructure, then Eyeseverywhere is one of the companies you should really consider. Do a comparison of what this company has to offer versus the competition, and you’ll see that it makes perfect sense to employ this team of highly qualified professionals. All in all, when higher profits are your priority, Eyeseverywhere backs you all the way.

Via EPR Network
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Companies, Components, Computer, Computer Consultants, Computer Services, Hardware, Support, Tech Support

USA Computer Stores Gains Top Position for Computer Repair Fort Lauderdale

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When it comes to laptop and computer repair, USA Computer Store is the best for its top quality and best service. Over the past decade USA Computer Store has been best in computer maintainers, new sales of computer and laptop, securing computer systems (data recovery) and networks all across South Florida. USA Computer Store has built a strong reputation for not just being affordable but by having an emphasis on quality.

Computers have become part of life either in school, colleges, home or office. With the increasing demand of computers need, technology of the computers too is changing very fast. Each year new improved and reliable version of technology comes into market which replaces the old one which leads to bringing more knowledgeable and reliable technicians to tackle highly complex repair and service problems. USA Computer Store has very strong and knowledgeable resources with good number of years of experience.

Expert Team at USA Computer Stores gives free pc optimisation tips – CC-Cleaner and power registry uses, how to avoid over heating of laptops, how to avoid internet viruses and lot more thousands of tips to make your asset more efficient to provide 100% output.

USA Computer Stores repairs all type of brands of computers and laptops. Also get free computer check-up and diagnostics, no overcharges, no hidden fees and is well know for computer repair Fort Lauderdale and computer repair Broward.

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Companies, Components, Computer, Computer Consultants, Computer Services, Peripherals, Support, Systems

Magic Micro: One Stop Shop to Making Custom PCs

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Magic Micro makes it possible for you to get the custom pc that you have always wanted, the easiest way possible. Magic Micro shifted selling to computers and computer parts that are of high quality. This makes it a whole lot easier for the buyer as they would not have a hard time in choosing because the customer is assured that whichever he or she chooses, he or she will get the best brands there are in the market.

Since Magic Micro has improved on their products, it is now easier for the buyer to get their very own custom computer that they have always wanted. With their easily navigable website, you can purchase your pc in no time. Magic Micro now sells Barebones PC‘s, Laptops and Notebooks, Desktop Computer Systems, Computer Parts, and Softwares. All of which are of very high quality. All these you can get in the easy to use Magi Micro website.

Magic Micro also sells pre-made computer packages that are of very reasonable price. These pre-made packages are made from the top quality computer parts. However, if you decide to purchase these, you can put additional customizations to that you can be able to get the custom pc that you have always wanted.

For each computer part there are different leading brands sold. First off, for the CPU case, you can choose from among the following brands: Antec, Apevia, Cooler Master, Super Talent, and Thermaltake. All of which are state of the art and have a design that is unique from each other.

For the Central Processing Unit, Magic Micro sells only the best there is. If you try to search the internet for the best processors, it would take you to the websites of AMD and Intel. What’s so good is that, only these brands are being sold in Magic Micro, to get your ultimate custom pc. When it comes to processors, you will never go wrong in Magic Micro.

Next stop is the motherboard. To get you ultimate custom pc, you are gonna want to get the best brands there are, and they could be found in Magic Micro. Again, the AMD and Intel own this arena. Whichever of the two that you choose, you are assured of the best performance in all of the motherboards in the market today.

Magic Micro also sells Video/TV cards that are also of great value. Of course, if you want to get an extreme custom pc, you’re gonna want to get a high-performance Video/TV card. In Magic Micro, you can find the Radeon and the GeForce. Ask any person who is an enthusiast in computers, and they’ll say that these video/tv cards are two of the best card there are in the market today.

Other brands for other computer parts include the following: Creative for Sound devices, Logitech for input devices and many, many more.

As what one could see, Magic Micro has filled itself with the best there are in the market today. This is making sure that you can never go wrong in your decisions because you are assured of the best. With very reasonable prices too, you can maximize the power of your dollar. Magic Micro is the best place to go when you decide to make your custom pc.

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Janicom.com Offers Custom Built PC – Perfect Way To Purchase A Computer

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Janicom.com is an online store specializing in barebone PCs – an online store where you can choose from plenty of custom built PC systems and components, picking the ones that will match your requirements and the sum of money you have at your disposal best. Being a considerably cheaper alternative to readymade systems, barebone PCs give you the opportunity to assemble a quality computer for yourself without overpaying for the brand, under which this or that system is assembled.

The Catalog section at Janicom.com is split into three main groups, namely: Barebones, Desktop Computer Systems and Components. Barebone computers prevail here even though the choice of pre-built desktop computer systems is rather wide as well. The good thing is that Janicom.com doesn’t charge too much for the assembled systems, so if you are not sure you can choose all the right components for your custom built PC, you can always resort to readymade solutions.

Alternatively, if you want to build a computer system yourself, you can always visit the Barebones section where you are offered to choose a barebone computer matching your preferences best – and to equip is with components of your choice. Everything you have to do is specify the chosen components and the techies in Janicom.com will assemble your PC, back it up with a 1-year full warranty and ship it to you wherever you are.

The convenient navigation system used at Janicom.com allows you to sort the offered products by price or by the name of the manufacturer. By registering at the site, you get the opportunity to tag products as well as to add them into your wish list.

The barebone PCs as well as pre-built computer systems offered by Janicom.com are grouped into subcategories depending on the manufacturer of the components (Intel or AMD) as well as depending on the type of processor/RAM. Separate components are grouped by type and, often, manufacturer. The grouping makes the process of navigating the site considerably easier for the customers.

Janicom.com also offers you a lot of useful information delivered in articles in Company section. Those articles are very likely to help you in the process of choosing components for your own custom built PC as they contain valuable advice on how to build a custom system depending on your needs, should it be office work, Internet surfing or gaming. Besides, the Company section contains the contact information that you can use to get through to the company’s support service.

The special offers that Janicom.com makes to its customers from time to time are listed in the Promotions section as well as right on the site’s index page. This online store also offers its customers to shop for its gift certificates of practically any amount between $50 and $1,500. A gift certificate can also include particular free products that you can specify when purchasing it. A gift certificate can be sent to the recipient by email or by regular postal service.

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Companies, Computer, Computer Services, Hacking, Security, Software, Support, Systems

Trade-in Plan for RSA’s SecureID Customers

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Made4Biz Security Inc . has announced today a trade-in plan for RSA’s SecureID. Each SecureID customer can switch their SecureID devices to IDentiWall while using their SecureID’s past investments as credit against the IDentiWall license fee.

Such trade-in is guaranteed to be financially compelling and technically superior.

The innovative trade-in plan makes sure that switching customers enjoy:

  • Better, newest security technology that protects its users against all latest attacks even if their computer is contaminated with malwares or even if their ID is exposed.
  • Wider security coverage, which includes not only two-factor authentication, but also combines transaction verification, anti-phishing, anti-farming, as well as breach attempt notification.
  • All platform coverage including Desktops, Tablets, Smartphone
  • VPN and SSL-VPN user authentication
  • E-Banking, m-Banking, e-Health, e-Government web application protection with special ‘application agnostic’ mode by which, not even one line of code needs to be changed.
  • Polite implementation including co-existence with SecureID for the transition period and built-in implementation risk elimination measures.
  • No physical devices to be distributed and yet out-of-the-box support for such token devices and smart-cards does exist.
  • Lowest TCO. This trade-in plan was designed to ensure cost savings for the whole duration of the IDentiWall usage.
  • Cloud or on-site implementation options are supported.

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Companies, Computer, Computer Consultants, Computer Services, Software, Supercomputing, Support

Compumod Appointed Sole MSC.Software Partner For Australia & New Zealand

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Compumod is proud to announce that it has been appointed sole partner for MSC.Software for Australia and New Zealand.

Warwick Marx, Managing Director of Compumod said “Compumod was first established in 1982 and quickly became the name to trust for the supply and support of advanced computer aided engineering simulation tools. We are proud to be partnered with MSC.Software, whose products have been helping engineers around the world for almost 50 years. MSC.Software is well recognised as leaders in their field. In fact, today they are being used by 900 of the top 1000 manufacturers in the world. Their software enables engineers to reliably predict how products will behave in the real world which in turn helps engineers design better, more innovative products – quickly and cost effectively.”

Compumod will supply a full range of engineering simulation software, professional services and training throughout Australia and New Zealand . This will enable Compumod’s clients to eliminate slow and costly physical testing by creating and testing “virtual prototypes” that can be quickly evaluated for performance in any environment or conditions to achieve lasting competitive advantage.”

In regard to this announcement Marx has commented, “With MSC.Software’s move back to a partner model in this region, I am proud that Compumod has been approached to be their sole partner. After having been involved in Australia ‘s first supercomputer based vehicle crash simulation in 1992 I am amazed the technological changes that have taken place in the last 18 years. Simulations once the domain of Supercomputers can now be performed on laptop computers. It is exciting to be leading a company partnered with MSC that is committed to helping organisations use state of the art simulation tools which gives them a competitive advantage and sustainable return on investment”

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Companies, Computer, Computer Consultants, Computer Services, Security, Support, Tech Support

Remote Data Backups & A & C Direct IT Consulting Partner to Protect Clients’ Data

A & C Direct IT Consulting Owner James Readnower today announced it has partnered with Remote Data Backups, Inc. to provide its customers with the the most cost effective, convenient and secure way to automatically back up their data offsite.

“This is a mission-critical service every business needs,” Readnower said. “We are excited to be able to integrate Remote Data Backups into our core offerings. They have an impressive list of clients who praise their reliability — the most important aspect in data protection — and ease of use.”

One in 4 PC users suffer from data loss each year, according to a Gartner Group study. Seven of 10 small firms experiencing a major data loss go out of business within a year (DTI/PriceWaterhouse Coopers).

“We know how frequent and damaging data loss can be, and this is the best way to prevent it,” Readnower added. “Backups need to be automatic, secure and offsite. With RDB, you can rest assured your data is safe.”

Clients are encouraged to take a free 30-day trial at http://ancdirect.databu.com. Setup is simple and takes just a few minutes.

After the initial backup, nightly automatic backups compress and securely transfer only new files and block-level changes, for fast, efficient backups with minimal bandwidth usage and transfer time. With one click, you can also run backups on-demand any time, on Windows exit, or on network connection (great for laptops) backups.

Users can retrieve files via the desktop agent or securely online through the Remote File Access feature. Easy System Restore provides a full system backup to protect the operating system, program files and registry settings.

About A & C Direct IT Consulting
Since 1996, A & C Direct has been providing quality IT support, network and computer repair, and recently managed flat rate monitoring and reapir, secure asset disposal and recycling. A & C Direct IT Consulting supports business customers in Wadsworth, Ohio and the surrounding cities including Norton, Barberton, Akron, Cleveland, and more.

Call 888-564-5334 if your business would like to find out more information on the many services including equipment recycling and very affordable rates they offer.

Free reports are available at  on what every business owner should know about. Free Tools and utilities can also be found there.

About Remote Data Backups
Since 1999, Remote Data Backups, Inc. has been the leader in the online backup business. Remote Data Backups’ unbeatable combination of easy, reliable software, rock-solid infrastructure and free, friendly, responsive 24/7 customer service translates into thousands of ecstatic clients.

Via EPR Network
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Welcome to EPR Computer News

EPR Computer News is a new blog, part of EPR Network, that is going to be focused on and will be covering the computer news and stories from press releases published on EPR Network.

EPR Network (EPR stands for express press release) is one of the nation’s largest press release distribution networks on Web. The EPR’s nationwide network includes 12 State based PR sites, one major PR forum and a number of industry specific PR blogs and what started as a hobby on Internet years ago turned out to be a rapidly growing business today. EPR Network is also known as one of the most trusted (human optimized, published, edited and monitored, spam/scam/low quality PR content free) PR sites on the web with more than 10,000 company and individual press releases distributed per month. EPR Network is putting your press releases on top of all major search engines’ results and is reaching thousands of individuals, companies, PR specialists, media professionals, bloggers and journalists every day.

EPR Network has thousands of clients around the world including global 500 corporations like Hilton Hotels, Barclays Bank, AXA Insurance, Tesco UK, eBay/Skype, Emirates, just to name a few. The network’s PR web sites are currently reaching from 150,000 to sometimes 500,000 unique visitors per month while our viral reach could possibly go to as much as 1M people per month through our presence across various social media sites. EPR Network was established in 2004 and as of May 2008 it had more than 800,000 press releases (pages) published on its network.

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